I314. Which situation has the potential to become a legal liability and affect the reputation of the business? (a) A customer complaint about slow service. (b) Grievances involving claims of bullying and harassment. [c] Staff disagreeing over project timelines. (d) An employee dissatisfied with their roster arrangements. D15. What organisational policies and constraints could assist you when resolving conflict? (a) Staff rosters. including what time staff are due to finish their shift, and assigned job roles at the time the incident occurred. (b) Budgets. refund. return. exchange and grievance policies and procedures. [c] Budgetary constraints and nancial procedures for processing sales transactions and returns. (d) Legal reporting requirements, operational standards and industrial relations procedures