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iam was often praised by his former boss for his excellent customer service skills. But his new boss doesn't say anything to Liam about how
iam was often praised by his former boss for his excellent customer service skills. But his new boss doesn't say anything to Liam about how well he serves customers. Over time, Liam's customer service performance decreases. This is an example of
Question options:
extinction
positive reinforcement.
negative reinforcement
reverse motivation.
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Project Management A Managerial Approach
Authors: Jack R. Meredith, Samuel J. Mantel Jr.
8th edition
470533021, 978-0470533024
