I)An outline of resources that will be required to implement the proposed plan relevant to Starbucks.

ii) Role play a process to manage conflict that may develop with below situations:

a) Employee pricing errors with product served

b)Employee quality problems with products served

Task 2

1. Working individually first, write down what you believe are the relevant strengths, weaknesses, opportunities and threats of Starbucks.
2. Once you have completed the exercise individually, final list of strengths, weaknesses, opportunities and threats.