ICTICT608 ASSESSMENT 1 - PROJECT 1. Discuss the following business practices which are relevant to understanding client needs: a. Change management The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text. Your assessor will take down dot points as a minimum if you choose to answer them verbally. Answer the following questions either verbally with your assessor or in writing. 1. What six (6) headings should you include in your research plan when researching organisational service standards, values and culture to understand an organisational environment? 2. What are the steps to follow when investigating goods and services provided by an organisation