id=228444&page=37 13. Which of the following is one of the advantages of using cross-functional teams for problem solving? Select one: O a. They have a long life span and can become part of the organization b. They can lead to increased participative management c. The diversity of opinions and experiences can lead to better decisions d. There can be increased harmony as decisions are over-simplified e. There will be clearly developed inorms and standards of conduct 18. Which type of team member role is most likely to work to help a team reach its goals? Select one: O a. Task-oriented b. Performing OC. Team maintenance Od. Diverting O e Seif-oriented