Identification viewings are important in our industry, especially when families choose cremation. Outline the steps you would take to prepare a body for an identification viewing. Is it acceptable to set features using eye caps and/or traditional mouth closure (suture, needle injector, etc). Why or why not? Question 2: When shipping casketed human remains, what steps would you take to ensure the deceased is protected during the shipping process? (Hint- think about potential leakage on the casket pillow and possible staining from cosmetics on the casket interior)