Question
Identify 7 potential customer complaints common within the hospitality industry (ie. My food is cold, My internet is not working etc.) Respond appropriately to each
Identify 7 potential customer complaints common within the hospitality industry (ie. "My food is cold", "My internet is not working" etc.)
Respond appropriately to each complaint--anticipate resistance
Explain the full process to resolve each complaint
Explain the adjustments you will make to your organization's programming to prevent these complaints in future.
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Process Driven Comprehensive Auditing A New Way To Conduct ISO 9001 2000 Internal Audits
Authors: Paul C. Palmes
1st Edition
0873896416, 978-0873896412
