Identify a conflict situation that you directly or indirectly experienced that affected others in the workplace.

Explain what may have caused the conflict, and explain the effects of the conflict on the performance of the team/ individuals at work.

Identify and explain any recognised technique you/supervisor/manager used (or could have used) to resolvethis conflict to minimise the adverse effects of conflict. Did they work?

Your answer should be between Bullet points are acceptable, as long as they are grammatically correct, and the subject (e.g. situation, causes, effect of conflict, resolution) is identified.

Marking:

Your answer should have several components:

Content:

Identification of a conflict - 5%

Causes of the conflict - 15%

Effect of the conflict on others - 20%

Identification and explanation of techniques to minimize the impact of the conflict - 50%

Presentation - 10%