Identify a product or service you have personally used that blew your mind and your overall experience as a customer. Using product and company information, published media, and user$/$critique reviews, work backwards and trace the product$/$service to its origin, history and development.

Use course concepts and apply practices from innovation, creative design and system thinking to support your experience as a customer and respond to the following questions.

Identify the product or service you would like to write about $($use imagery, branding material or others to support your selection$)$

Why did this product or service blow your mind and exceed your expectations?

What other competitive products or services have you used before or after and where did they fall short $($not meet expectations$)?$

Based on your research and understanding, explain the development of this product or service from its origin to the moment of your delight and to what it is now.

What course concepts in the class have you learned that can be applied towards the creation and development of your product or service? How can you confirm that these design thinking principles and techniques were helpful towards the final outcome $($provide examples$)$

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