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Identify a public health service, either from the literature or from personal professional experience, where there is an opportunity for service improvement through change. Carefully
Identify a public health service, either from the literature or from personal professional experience, where there is an opportunity for service improvement through change. Carefully evaluate this opportunity and provide a critical analysis of how the change process might be initiated and managed through to a successful conclusion, with reference to Kotter's 8-Step Change Model (Kotter, 2012)
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