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Identify a service you frequent. What would be the implications of moving the line of visibility away from the customer (involving the customer in activities

Identifya service you frequent. What would be the implications of moving theline of visibilityawayfrom the customer (involving the customer in activities that are currently behind the line of visibility)?

Discuss implications for:

  1. cost,
  2. productivity,
  3. sales, and
  4. quality of service

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