Identify a 'star performing' of Mc Donald within this organisation and use it to benchmark the industry. You would then show how the organisation meets this benchmark.

You should focus on bellows TWO operational issues or aspects:

1.Operational Strategy in Global context (analyse all of this but focus on: fast service)

2.Quality Management and Process Design (analyse all of this focus on Kitchen setting)

Make appropriate recommendations based on your findings and the conclusions you have drawn.

I need reference list as well.