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Identify a true statement about an organization/client conflict. Multiple choice question. It arises when frontline service employees feel conflict between what they are asked to
Identify a true statement about an organization/client conflict. Multiple choice question. It arises when frontline service employees feel conflict between what they are asked to do and their own values. It is common when incompatible expectations arise from two or more customers. It arises when employees are required to wear specific clothing or accessories. It is a conflict between frontline service employees' bosses, an individual customer and their organization
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