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Identify a true statement about predicted service. Multiple choice question. It indicates that service expectations are driven by personal needs or personal service philosophies. It

Identify a true statement about predicted service. Multiple choice question. It indicates that service expectations are driven by personal needs or personal service philosophies. It implies an objective calculation of the service performance level that can be expected by a customer. It indicates that customer expectations are driven by other person or groups of people. It implies that service expectations are completely within the control of service providers

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