Identify an improvement that would help Banksia Care to better meet its legal and ethical requirements. As Hannah, you need to write an email to Deb Sinclair, Care Coordinator at Banksia Care (your assessor) outlining your concern and suggestions for improvement to the Banksia code of conduct policy.

• Outline any potential unethical conduct
• Refer to the specific section of Code of Conduct Policy and Procedure
• Make a recommendation to add to the Code of Conduct Policy and Procedure to address the unethical behaviour you have witnessed.
• Scenario:

Hannah has been working on her laptop just outside the staffroom. She overhears a colleague in the staffroom talking on her phone.

'I just think that we are spending too much time individualising the planning for our residents. If we focused on a more universal daily plan for everyone, we would get through so much more during a day. I mean, why are we separating mealtimes for some residents and why on earth are they getting a choice as to what they'd like for dinner? I think when they're at their stage of life, who cares! I mean, Earl can't even taste food and I heard he's just been diagnosed with diabetes, so no more cake for Earl. Deb has proposed we make the kitchen more wheelchair accessible as she wants to have a group baking in there. What a waste of time. If they want to bake, their family can pick them up and take them somewhere else to bake.'

Hannah enters the staffroom to make a coffee and notices her colleague is slightly startled. She changes the subject on the phone and keeps talking quietly. Hannah is able to make her coffee and leave the staffroom.