• Identify and describe two communication strategies the agency could implement to clearly demonstrate their clients consumer rights and responsibilities when dealing with the agency. (forty to sixty words).
• Examine the Tenancy Privacy (https://www.oaic.gov.au/privacy/your-privacy-rights/tenancy/) requirements on the Office of the Australian Information Commissioner (OAIC) website and describe the ethical standards an agent must apply when dealing with matters of privacy and confidentiality. (sixty to one hundred words).
• Explain why you must apply ethical conduct requirements in your personal decision making. (sixty to one hundred words).

• Identify the sources and experts an agent could contact if they needed assistance/advice concerning legal or ethical matters? Thank you!

External sources Internal sources Technical experts 1 2