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Identify and discuss the benefits of empathy, which is Phase 1 of the Design Thinking process. Identify and discuss the different types of change management

Identify and discuss the benefits of empathy, which is Phase 1 of the Design Thinking process.

Identify and discuss the different types of change management that can occur within an organization.

Discuss the relationship between creativity, innovation and change management and the aspects of a business that these can impact.

Please provide 2 references

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