Identify at least four external dispute resolution arbitrators and/or conciliators who can assist you when disputes cannot be resolved internally.

What laws, legislation and/or regulations can be applied during the dispute resolution process?

Explain a dispute resolution procedures:

Reflect on your own local community. Which values and attitudes of various groups may you need to account for in dispute resolution discussions?

what skills and behaviours do you think are required to negotiate with a disputing client ?