Identify each item as a critical success factor or a key performance indicator and drag it to the correct category.

Average Customer Spending

Quantifiable Metrics a Company Uses to Evaluate Progress Toward Critical Success Factors

Critical Success Factors

Reduce Product Costs

Increase Customer Satisfaction

Hire and Retain the Best Business Professionals

Turnover Rates of Employees

Percentage of Help Desk Calls Answered in the First Minute

Retain Competitive Advantages

Crucial Steps Companies Perform to Achieve Their Goals and Objectives and Implement Their Strategies

Key Performance Indicators