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Identify examples of non-financial performance measures. A Service quality (Number of complaints, Repeat bookings revenue, customer waiting time, On-time deliveries) B Personnel (Number of complaints

  1. Identify examples of non-financial performance measures.

A Service quality (Number of complaints, Repeat bookings revenue, customer waiting time, On-time deliveries)

B Personnel (Number of complaints received, staff turnover, Days lost through absenteeism, Direct compensation costs)

C Marketing effectiveness (Trend in market share, sales volume growth, customer visits per salesperson)

D All of the above

E None of the above

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