Identify, number, and describe the potential bottleneck and fail point

Propose possible solutions/alternatives to address each bottleneck and fail point

Actions Actions Backstage Actions Processes Web/ Mobile Advertisement Make an appointment Appointment Form available Line of interaction Line of visibility Display form elements and at the end Generate Token Hospital Parking Arrival at Hospital Reservation System/portal And database Line of internal interaction Wheel chair Take help from Staff Reception/ Registration Tell the problem & Show the token Registration process Registration form displays, in the staff machine Registration System Consultation Room Visit consultation Room Doctor examine and make notes and prescription Agree to Continue for Further Check-ups Doctor/staff directs the patient to laboratory Doctor thinks and validate Disease Laboratory Visit Laboratory Staff collects Samples With the collected samples. Conduct tests Preparation of Reports Doctor's Cabin Second visit at consultation room Doctor validate Reports and proscribe medicines Patient Details Updated in system Final Diagnosis Pharmacy Visit pharmacy & collect medicine & reports Preparation of Bill Hospital Parking Leave hospital