Identify potential causes of conflict or misunderstanding when communicating with culturally or linguistically diverse people and: Critically analyse the cause of the misunderstanding Identify opportunities to rectify Determine the impacts the misunderstanding may have from a social and cultural perspective Use sensitivity when addressing misunderstandings and work positively to resolve conflict Seek the assistance of others such as interpreters or community leaders to assist in the resolution Actively promote diversity in the workplace Seek feedback and/or approval on proposed strategy from supervisor before implementing