Identify strategies and tools for anticipating and resolving conflicts, issues or problems. SLO-2. Discuss how communication can be utilized toward better understanding between internal and external stakeholders. SLO-3. Define and describe how to manage specific and overall organizational changes. SLO-4. Explain how various emotional intelligence topics, such as leadership, motivation and stress management, play key roles in personal growth and professional development. SLO-5. Identify standards that constitute clear and transparent organizational policies, as well as code of ethics. SLO-7. Examine barriers to group effectiveness and their resolutions. SLO-9. Describe examples of ways to solve problems creatively. SLO-10. List different types of discrimination in the workplace, and the benefits of diversity and inclusion. SLO-11. Explain how personal issues can affect the work experience and individual productivity, and the ways to resolve them?