• Identify the CN Rail Change Management Best Practices that align with the steps in Kotter's model.
  1. Please include at least two steps from Kotter's model for each of its three phases, (a) create a climate for change, (b) engage/enable the whole organization, and(c)implement/sustain the change.
  2. For each step, identifyat least one Best Practice from CN Rail Snapshot that aligns with, or reflects best, the content of the steps.