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Identify the following types of quality costs by category, for example, prevention costs: Inspection of materials Return of product Discounts due to defects Inspection of
Identify the following types of quality costs by category, for example, prevention costs:
- Inspection of materials
- Return of product
- Discounts due to defects
- Inspection of reworked units
- Training of quality-control technicians
- Engineering design
- Staffing of complaint phone-lines after sales
- Scrap
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