Identify the main forces in an organization's external environment and the challenges these forces present to managers. (Marks-15) Q2: Distinguish among planning, organizing, leading, and controlling, and explain how managers' abilities to handle each one affect organizational performance. (Marks-15) Q3: Differentiate among the types and levels of management, and the responsibilities of managers at different levels in the organizational hierarchy. (Marks-15) Q4: Explain the importance of understanding the organizational environment for managerial success. (Marks-15)