Identify three ways you can obtain information about current trends in your industry. Explain businesses' responsibilities under
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Question:
- Identify three ways you can obtain information about current trends in your industry.
- Explain businesses' responsibilities under Consumer Protection Law and how it impacts on customer service delivery.
- Explain why it is important to have a clear refund and cancellation policy and what is required if there are potential price increases.
- Describe the importance of providing accurate product information to customers in order to provide quality customer service.
- In order to provide quality customer service, it is important to establish your target market. Provide 4 questions you should consider when developing a clear customer profile.
- Why is consistency crucial to providing quality customer service?
- Describe five common principles of customer service in detail.
- Suggest three service standards to encourage quality customer service for your specific industry.
- Describe 3 industry schemes aimed at improving customer service, including 1 relevant to your work area
- Define continuous improvement and explain how this process contributes to effective customer service.
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