Identify which Conflict Style you would use as the Business Analyst during this workshop session.

Explain your reasoning for the Conflict Style you chose.

Explain in a step-by-step approach how you would lead the rest of the workshop session to resolve the conflict based on the conflict management techniques discussed in class.

Explain why you think your approach to resolving the conflict would be the best option.

Identify how you think the disruptive participant and others would realistically respond to your conflict resolution efforts.

Identify and explain at least two ways a Business Analyst can try to prevent conflict from occurring.

Explain how navigating difficult situations involving conflict can strengthen your Business Analyst skillset.

Identify a previous situation when you've been involved in conflict that didn't get resolved in a positive way.

Explain what you would do differently in that previous situation to try to resolve the conflict using some of the techniques discussed in class.

1It'ou are a junior Business Analyst at Headline Clothing Company. Headline Clothing Company was formerly an online-only retailer, but they are now branching out with their top selling items being carried in several different stores nationwide. Because of these changes, the company wants to update their website to reect their growing presence in brick and mortar locations. Not everybody in the company has been thrilled about moving away from their online-only format. There has been tension about this change for months now. 1It'ou are conducting a workshop session to gather information for the website redesign. One of the participants in the workshop is becoming aggressive as time goes by. You notice that his body language makes him appear defensive. His arms are crossed in front of him; and he's seated away from the other participants. l-le rolls his eyes or scowls at just about everything being said. He is constantly spouting off comments like. "We shouldn't have our products in stores anyway." and \"We are growing too fast." and "This website redesign is the last thing the company should be worried about." in the middle of the workshop session. one ofthe other participants mentioned that it would be helpful for customers to have a "Find in Stores" search feature on the website. A. customer would type in their zip code, and a list of nearby locations would appear ifthey had a particular item in stock. The disruptive participant says, "This is ridiculous! We need to get back to only selling online. What is wrong with everybody?!" Unfortunately, the participant's atu'tude is rubbing off on other group members and they are now criticizing each other. The entire situation has snowballed from one disruptive participant to an all-out war between the participants. Since you are the Business Analyst, you are the leader of this elicitation session. You feel like the workshop is falling apart, and you kn ow you don't have nearly enough valuable information from the participants. What do you do?I How do you handle this situation? Can you bring the session back on track