Identifying Monetary and Nonmonetary Performance Measures

Identify possible monetary and nonmonetary performance measures for each of the following situations. One nonmonetary measure should relate to quality and one should relate to time.

A. Earthlink's evaluation of the performance of its Internet service in Chicago.

B. Comcast's evaluation of the performance of new customer cable installations in Springfield.

C. Asustek Computer's evaluation of the performance of its logistical arrangements for delivering computers to its U.S. customers.

D. Target's evaluation of website of its website.

E. Emory University's evaluation of the success of its freshman admissions activities.