I.Every time one of his subordinates does something highly exceptional or something unsatisfactory, Jake records it in his employee work file. The information in this file serves as a factual record and helps Jake in assessing the performance of his team members and in supporting his ratings during performance appraisals. Based on the information provided in this scenario, Jake is most likely using the technique of the _____________.

Group of answer choices

*critical incident method.

*forced choice method.

*concurrent feedback method.

*field review method.

II.Jessica periodically meets with each of her subordinates to provide them with information, instructions, and suggestions relating to their job assignments and performance. She hopes that this practice will improve employee competence. Based on the information provided in this scenario, Jessica is engaging in the practice of _____________________________.

Group of answer choices

*commissioning.

*delegating.

*coaching.

*counseling.

III. Drew has been working at a unionized factory for two months. He decides to stay with the company for a long time after learning that promotions and other benefits are directly correlated to an employee's experience and length of service to the company. Drew's factory most likely employs the promotion criterion of ________________.

Group of answer choices

*merit.

*seniority.

*ability.

*education.

IV. At Susko Systems, Inc., employees with exceptional performance ratings are three to four times more likely to be promoted in comparison to employees who receive average or below average ratings. Susko Systems most likely uses the promotion criterion of ___________ to promote its employees.

Group of answer choices

*seniority.

*education.

*tenure.

*merit.

V. Which of the following isNOTa requirement for an effective control system?

Group of answer choices

*It should be understandable to everyone who uses it.

*It should not permit changes in dynamic settings.

*It should expose deviations as they occur.

*It should yield timely information.

VI. In which of the following situations are oral and written reports most necessary?

Group of answer choices

*When departments are small.

*When the entire team operates in one location on one shift.

*When there are very few team members.

*When the business runs around the clock, and employees work multiple shifts.