If a call center representative is on the phone with a customer and sees a list on his$/$her screen of the products that customer has bought in the past year as well as that customer's product complaint history, and if this list is intended to guide the call center representative in his$/$her current dialogue with the customer, this is an example of:

operational BI

internal$-$facing BI

strategic $BI$

Both internal BI and strategic BI