If a customer expects to wait one week for a pair of shoes to be mended but is told that the shoes are ready to be picked up less than $24$ hours after leaving them at the repair shop, the customer$$s evaluation of service quality will be high. However, a two$-$week wait would result in a lower evaluation. Which type of gap would be illustrated by the two$-$week wait?

a$.$ between what customers want and what management thinks customers want

b$.$ between what the company provides and what the customer is told it provides

c$.$ between the service that customers expect they should receive and the perceived service they actually receive

d$.$ between what management thinks customers want and the quality specifications management develops to provid