If a customer tells you that they have had a bad experience with your company or with a similar product or service from a competitor, what is the best thing to do$?$

Select the single best answer:

A$.$ Allow them to unload their frustration.

B$.$ Explain that they are not dealing with the same person or the same service or product.

C$.$ Start your presentation with the most important advantages.

D$.$ Quit the conversation $-$ you don't have time to waste.

E$.$ Transfer the call to your supervisor