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If an organization develops a system to evaluate and determine the needs of their customers and then work to align their activities around the needs

If an organization develops a system to evaluate and determine the needs of their customers and then work to align their activities around the needs of the customers, it is commonly known by which of the following? Enterprise Resource Management (ERP) Collaborative Planning, Forecasting, and Replenishment (CPFR) Customer Relationship Management (CRM) Total Sales Analysis

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