If the hospital does not look at the financials for a project or plan for the installation properly then there can be problems that will cost the facility money and possibly lose employee jobs. If the hospital or facility is not making a profit it is hard to justify new expensive equipment and that makes patients want to go to other facilities for their care. The patients want quality care when they come to a hospital, and they want good working equipment. Patients want to go to a facility that has happy employees that are professional at their job. Class why is customer service important to a hospital or health care facility? Explain