If you are involved in a conflict, you should take responsibility for managing the conflict and seeking a solution within the scope of your role, in accordance with organisational procedures, and seek assistance where required. a) List two factors that determine whether it is within the scope of your role and responsibilities to resolve the conflict. b) Give three examples of organisational policies and procedures you may need to refer to when managing a conflict within the scope of your role and responsibilities. c) List two situations when you should seek assistance and refer the issue to higher-level staff