If you are the manager of a large retail bank and you find that some customers are of low value to the company and incur high cost to serve, how could you manage this customer group Discuss the process (30 marks)

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If you are the manager of a large retail bank and you find that some customers are of low value to the company and incur

If you are the manager of a large retail bank and you find that some customers are of low value to the company and incur high cost to serve, how could you manage this customer group? Discuss the process. (30 marks)

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