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If you can please help me answer the attached, that would be great! :) QUESHDN FOUR. Phil the newly hired HR manager came to Ted

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If you can please help me answer the attached, that would be great! :)

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QUESHDN FOUR. Phil the newly hired HR manager came to Ted the CED with lots of ideas about how to revamp the companV/s subjective performance evaluation systems. But first, Phil wanted to understand the current practice. Ted replied, "I give each divisional manager a bonus pool to allocate to their employees, they send me a spreadsheet with the allacaonsand we cut checks at the end of the year". Describe how Ted's simplistic approach meets the key element of a sound subjective performance evaluation program. QUESHDN FIVE. Kempton owns a plumbing repair service company that has been in business for thirty years in Shreveport Louisiana (population 198,675]. The company employs 50 repairmen and repainvomen that work in two person teams doing plumbing repair jobs. Kempton's son Myron is going to be taking over the business and has lots of ideas about improving incentives. Equipped with what he has learned in the MBA program at LSU, he has established that (1} customer satisfaction, (2] capacity utilization (the plumbing repair service people need to be working when they are on the clock} and (3] the profit margin of the service (some repairs involve more parts than others and the mark up the customers on the parts is high] are the company's profit drivers. Myron has decided to implement a program where the plumber's bonuses are based on a formula that has 40% weight on customer satisfaction (measured by post-service customer satisfaction surveys}, 30% weight on ca pa city utilization (measured by number ofjobs completed} and 30% weight on profit margin (measured by number of high mark-up jobs completed]. Explain to Myron why, while he would like to see improvements in the plumbers' performance on all three dimensions, he is more likely to see significant improvement on one dimension and little or no improvement on the other two dimensions

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