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If you use a term such as honey or sugar to address someone, it is your perception, not the customer's, that is the deciding factor
If you use a term such as "honey" or "sugar" to address someone, it is your perception, not the customer's, that is the deciding factor of your actions. True or False
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Fundamentals Of Management
Authors: Ricky Griffin
10th Edition
0357517342, 978-0357517345
