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If you were advising CapraTek on implementing a new CRM system, what are the key elements of organizational planning that you would suggest that they

If you were advising CapraTek on implementing a new CRM system, what are the key elements of organizational planning that you would suggest that they consider?

What processes would you use to do situational analysis and assess their business problem?

What are some ways that design thinking could be used when planning changes related to IT in an organization such as this?

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