If you were to complete this assignment , how would you write the introduction and conclusion? Create an introduction and conclusion to the following , both should be a half page each. 

You are the newly appointed Front Office Manager at the Kruger Shalati. Because this is a new Hotel, you are to research more effective operating procedures by comparing similar ones used at different establishments. Of the information obtained, you are required to compile the following:

1.     Job descriptions: In determining who will be responsible for what duties, you are to compile a Job description for the Assistant Front Office Manager, The Front Desk Agent, The Reservations Agent and The Night Auditor.

2.     A reservation sheet that are to be used by guest to make a reservation. Also recommend most effective ways, reservations can be made.

3.     A Guest Registration card to capture important guest information and terms and conditions.

4.     Standard Operating Procedure (SOP) on:

 

• Registering a guest and checking them into the hotel.
• Internal control measures on tracking guest spending’s while at the hotel.
• Check-out and account settlement.

5.     A checklist that are to be used by the Night Auditor in conducting Night Audits.

 

Part 2

Planning is one of the most important management functions in any business. A front office manager’s first step in planning should involve determine the department’s goals. Planning also includes determining the strategies and tactics the department will use to attain the objectives. The Revenue Manager indicated that the establishment has the ideal of maintaining an average of 80% occupancy during the upcoming year. Management are to make use of the market condition approach in pricing the rooms.

As the front office manager, you are to research strategies and make recommendations on how this outcome can be achieved. The information obtained are to be compiled into a 5-10-page report that will be presented to the senior board of directors at their next strategic meeting. Headings that are to be used in the report are:

 

• The Target Market: Who the Hotel will be marketing their products to and how the hotel could reach the ideal target market.
• Technology that can be used to market the hotel.
• Promotions that the hotel can run through the year, keeping in mind the yearly calendar and events happening in the area.
• Customer satisfactory feedback.