If you were to write a message based on the scenario below, what technique of persuasion would you use, based on those you learned about in this class? Explain what that technique is and why it will be effective for this scenario. Scenario: You work for a medium sized business that offers event fencing and other event equipment. It is always hectic at your workplace with lots of client interaction and lots of stress. The managers and the IT department have instituted a chatbot to take initial questions on your live chat before connecting clients to an agent. You don't think this is a client-focused approach especially as a first point of contact. You think you should provide personalized attention to clients as events can vary widely from large music festivals to family fun runs where you mark the trail. You want to meet a variety of needs and build relationships. How can you convince senior leadership that the live chat should be staffed? What techniques of persuasion can you use