If you're a Transportation Manager with a company, name 3 Operational Performance-based metrics you would consistently have your team monitor in an effort to proactively identify if a LTL carrier is not meeting expectations. Why did you choose the 3 metrics and what do they tell you? Finally, how will you rank/prioritize them (1 through 3)?

Some companies were able to utilize metrics to identify issues with YRC and switch to a different carrier before it was too late. Please provide your perspective as to how you would handle this

• LTL contracts are normally renewed on a yearly basis. Let's say your current contract with a LTL carrier expires on 3/31/2024. The capacity in the LTL market has just decreased by 10% with YRC's closure. You know a price increase is going to be the #1 topic of discussion when contract negotiations happen early in 2024.
  • What steps should you take to give yourself the most favorable negotiating position?
    • You should consider the metrics you have decided are important. In any contract negotiations, it is a good idea to compare a proposal versus other LTL competitor options.