II. Problem You were asked to investigate the performance of a service company. The company opens & hours, 5-days a week. Customers arrive at a rate of 10cutomersbour Poisson distribution the first patient comes after 10 minutes from opening. The company has five different stations (like nodes in a network), where customers might be directed for service. All patients first check-in the reception with a single receptionist: Check-in time has a Uniform distribution with parameters 0.3 and 0.6 minutes, respectively. From there, they might go to the accountant office to pay bills (probability 70%), or to the complaint's office (probability 25% of the records office come worker) to check information Service time in the paying bills station (one accountant) is Triangular with a minimum of 1.5, most likely 3, and a maximum of 5 minutes There are three types of complaints with probabilities (45% 33% and 20%) for the three types The complaints station has two workers, and they can handle the three types of complaints Every kind of criticism takes a different time in service: the first type takes Uniform (2.4), while the second type takes triangular (4.7.13), and the third takes expo (25) call in minutes) Customers who finished their complaints might either leave the company (11%) or go to pay bills. People who are done with paying bills either leave the company with a probability of 90% or visit the records office and then leave. All customers who go to the records office leave the company after they are done. Records service time is uniformly distributed with a minimum of 2 minutes and a maximum of 7 minutes. The travel time for customers between each of the stations is shown in table 1 below Table 2 Travel Time between Stations (minut) To Check-In Accountant Complaints Records Check Out From Office Check-in Cotts EXPX0.5) Expo15) Costos Accountant UNIFO.S. 1) EXPO/1) Costs Complaints Office Expo(06) EXPOS) TRIAROS. 1.23 Records TRIA 1.2.3) Exper) UNIRI, 151 The company closes its doors after 8 hours of work, however, all customers who have entered the company before closing doors should be served before workers leave home. Workers at the offices with more than workers take their break in two parts, the first part between 12:00 pm - 12:00 pm and the second between 12:30 - 1:00 pm. workers can't leave a customer once they have started the consultation process, and if break time is due, they will take a full break once they finished service Queues for cach station are first-in, first-out, and the movement times are given in Table 1 above. Simulate 100 replications with each replication length equals to working days Answer the following (in terms of output): 1. serve the average and max leng f each queue, the average and in cach queue 2. Average total time in the system Simulation 0936553 Fall 2020 Due date: Wednesday 2/202160pm Dr Mohammad Shoolsthooliju.edu) 3. The average number of customers in the company 4. Throughput (Number of customers completed service) $. Test different scenarios for adding one unit for each resource (one at time on cach scenario) in terms of total time in the system and number out as responses. Which scenario is the best? 6. Make a plot of the number of customers present in the company 7. Display a throughput counter & Animate all queues, resources, and movements between stations 9. Pick from a Pib picture library a humanoid picture for the entities, and make an appropriate change in their appearance after service 10. Define 4 named views as the following a for the animation part,m for the model.p for the plots, and for the results
