..Il Telkom-StayHome... 14:18 90% Risk Management Assignment 1... Chapter 1 & 2:- Question One (25 Marks) Hugo is a retail company that specialises in seling men's suits. The company has recently received a letter from a lawyer who is the legal representative of Jones, a customer who was injured recently in one of the company's shops. Jones had taken a suit into the changing room to try it on. Another customer had left a coat hanger on the changing room floor and Jones tripped over it and injured his back. A member of the shop staff called an ambulance and helped Jones into a chair while he waited. Jones claims that the injuries that he sustained in the fall were due to Hugo's failure to provide a safe environment. Furthermore, he claims that his injury was worsened by the fact that Hugo's employee had encouraged him to sit on a chair when it would have been better for him to have been lying flat on the floor until the ambulance had arrived The incident report that the shop manager submitted to the head office of Hugo immediately after the incident confirms that Jones had fallen in the changing room of the shop and that an ambulance had been called at Jones's request. No other information was provided concerning the incident. Hugo's safety officer has been unable to obtain any further information about this incident. The shop manager had been in the cash office at the time of the accident and had not been called until Jones was already being attended to by the ambulance crew. The member of staff who had assisted Jones was a part-time member of staff who has since left the company and is no longer available for comment. The shop manager does not know whether the member of staff was a trained first aider nor whether any of the staff on duty that day was trained in first aid Hugo's insurer is unhappy with the company's treatment of this case and intends to offer Jones a generous out of court settlement. The insurer has requested that Hugo carries out an immediate review of its health and safety procedures and has indicated it may withdraw cover unless they feel satisfied with the result of this review . Telkom-StayHome.... 14:19 90% Risk Management Assignment 1... 3 of 5 Required: (a) Evaluate the risks to Hugo arising from the risk of injury to its customers. (12 marks) (b) Recommend, stating reasons, the procedures that should have in place for dealing with accidents involving customers. (13 marks) ..Il Telkom-StayHome... 14:18 90% Risk Management Assignment 1... Chapter 1 & 2:- Question One (25 Marks) Hugo is a retail company that specialises in seling men's suits. The company has recently received a letter from a lawyer who is the legal representative of Jones, a customer who was injured recently in one of the company's shops. Jones had taken a suit into the changing room to try it on. Another customer had left a coat hanger on the changing room floor and Jones tripped over it and injured his back. A member of the shop staff called an ambulance and helped Jones into a chair while he waited. Jones claims that the injuries that he sustained in the fall were due to Hugo's failure to provide a safe environment. Furthermore, he claims that his injury was worsened by the fact that Hugo's employee had encouraged him to sit on a chair when it would have been better for him to have been lying flat on the floor until the ambulance had arrived The incident report that the shop manager submitted to the head office of Hugo immediately after the incident confirms that Jones had fallen in the changing room of the shop and that an ambulance had been called at Jones's request. No other information was provided concerning the incident. Hugo's safety officer has been unable to obtain any further information about this incident. The shop manager had been in the cash office at the time of the accident and had not been called until Jones was already being attended to by the ambulance crew. The member of staff who had assisted Jones was a part-time member of staff who has since left the company and is no longer available for comment. The shop manager does not know whether the member of staff was a trained first aider nor whether any of the staff on duty that day was trained in first aid Hugo's insurer is unhappy with the company's treatment of this case and intends to offer Jones a generous out of court settlement. The insurer has requested that Hugo carries out an immediate review of its health and safety procedures and has indicated it may withdraw cover unless they feel satisfied with the result of this review . Telkom-StayHome.... 14:19 90% Risk Management Assignment 1... 3 of 5 Required: (a) Evaluate the risks to Hugo arising from the risk of injury to its customers. (12 marks) (b) Recommend, stating reasons, the procedures that should have in place for dealing with accidents involving customers. (13 marks)
