I'm attempting to calculate the overall cost of acquiring, modifying, and deploying a software program.

I'm thinking about the following circumstance. I work for a developing small firm that has decided to invest in a customer relationship management (CRM) tool to assist the sales and marketing departments. Claritysoft has been selected as the program to be used. Modifications will be required, as with most off-the-shelf software, to link the CRM program into the current inventory and email systems. The company employs 534 people, including 241 in sales, 93 in marketing, 50 in product development, 40 in customer service, 35 in IT, 35 in human resources, and 45 in operations (such as shipping/receiving and warehousing).

Part 1: Licensing and Cost Analysis

I'd want to use an Excel spreadsheet to complete the following evaluation based on the scenario presented.

I want to determine and justify the proper amount of licenses to acquire. Include the option to select a licensing level (professional, accelerator, or enterprise) as well as the appropriate payment for the product.

I'd want to list all of the additional expenditures that the firm will spend as a result of this project. And I want to be detailed in my expense analysis. I'm assuming a fully burdened labor rate of $85 per hour for each employee. Additional cost figures might be computed.

Part 2: Executive Summary

I'd want to use the Part 1 evaluation to create an executive summary (500-750 words) summarizing the cost of this effort, the general timing of when the cost would be spent (e.g., prepurchase, buy, implementation, postimplementation), and what elements may and should be capitalized.

Rubric

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collapse Part 1: Licensing and Cost Analysis assessment

Part 1: Licensing and Cost Analysis

26.25 points

Criteria Description

Determine the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software.

5. Target

26.25 points

Determination of the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software, is complete and correct.

4. Acceptable

22.84 points

Determination of the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software, is incomplete and incorrect.

3. Approching

20.74 points

Determination of the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software, is thorough and contains substantial supporting detail.

2. Insufficient

19.43 points

Determination of the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software, is included but lacks relevant supporting detail.

1. Unsatisfactory

0 points

Determination of the appropriate number of licenses to purchase, including the choice of license level and the appropriate cost for software, is not included.

collapse Part 2: Executive Summary assessment

Part 2: Executive Summary

26.25 points

Criteria Description

Write an executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized.

5. Target

26.25 points

Executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized is thorough and contains substantial supporting detail.

4. Acceptable

22.84 points

Executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized is included but lacks relevant supporting detail.

3. Approching

20.74 points

Executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized is complete and correct.

2. Insufficient

19.43 points

Executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized is incomplete and incorrect.

1. Unsatisfactory

0 points

Executive summary outlining the associated cost, when it will be incurred, and what items can and should be capitalized is not included.

collapse Research assessment

Research

7.5 points

Criteria Description

5. Target

7.5 points

No outside sources were used to support the assignment.

4. Acceptable

6.53 points

Research is timely and relevant, and addresses all of the issues stated in the assignment criteria.

3. Approching

5.93 points

Research is supportive of the rationale presented. Sources are distinctive. Student addresses all of the issues stated in the assignment criteria.

2. Insufficient

5.55 points

Research is adequate. Sources are standard in relevance, quality of outside sources, or timeliness.

1. Unsatisfactory

0 points

Few outside sources were used to support the assignment. Limited research is apparent.

collapse Mechanics of Writing assessment

Mechanics of Writing

7.5 points

Criteria Description

Includes spelling, punctuation, grammar, and language use.

5. Target

7.5 points

The writer is clearly in command of standard, written, academic English.

4. Acceptable

6.53 points

Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.

3. Approching

5.93 points

Some mechanical errors or typos are present, but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.

2. Insufficient

5.55 points

Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied.

1. Unsatisfactory

0 points

Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is employed.

collapse Documentation of Sources assessment

Documentation of Sources

7.5 points

Criteria Description

Includes citations, footnotes, references, bibliography, etc. as appropriate to assignment and style.

5. Target

7.5 points

Sources are completely and correctly documented as appropriate to assignment and style, and format is free of error.

4. Acceptable

6.53 points

Sources are documented as appropriate to assignment and style, and format is mostly correct.

3. Approching

5.93 points

Documentation of sources is inconsistent or incorrect as appropriate to assignment and style, with numerous formatting errors.

2. Insufficient

5.55 points

Sources are documented as appropriate to assignment and style, although some formatting errors may be present.

1. Unsatisfactory

0 points

Sources are not documented.