I'm doing cert 3 in community services- working with diverse people.

• What communication strategies might be useful, when working with diverse groups?

• What are the needs ABTSI people in our community?

• What are the needs of people with disabilities in our community?

• What is the significance of "sorry" day?

• List some of the reasons that communication misunderstandings may occur?

• What practical steps would you take to resolve differences if they were to occur?