I'm having trouble explaining and being professional answering these questions. Could someone please help me!?

Rocio is a 13-year-oldrecently arrived Mexican immigrant who came to her school counselor because she was being bullied by a group of classmates. With Rocio's permission you leave a message on her mother's voicemail and also send a note home asking for a meeting to discuss the situation. When a week goes by with no response you become frustrated and wonder if the mother's lack of responsiveness indicates neglect or ambivalence about her daughter's feelings.

Based on this vignette:

1. What are some other potential explanations for Rocio's mother's lack of a response?
2. What are some culturally sensitive ways that you can handle this situation?
3. Why is cultural sensitivity particularly important in this case?
4. How does the code of ethics apply?
5. What else would you do to assist this student in the school setting? What would you say to her?