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OPS/574: Creating Value Through Operations

Wk 3 - Apply: Service System Applications Assignment Content

1. The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company's customer service strengths and challenges.
2. Selecta company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.
3. Identifythe type(s) of service system used in the company or a certain part of the company.
4. Createan 8- to 10-slide PowerPoint presentation, including detailed speaker notes, that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons if available.
5. Choosea service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.Citereferences to support your assignment.Formatyour citations according to APA guidelines.Submityour assignment.