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Imagine that you are in a team of organisation development consultants working with a furniture manufacturing business. The business is experiencing difficult trading conditions and
Imagine that you are in a team of organisation development consultants working with a furniture manufacturing business. The business is experiencing difficult trading conditions and has invested heavily in new furniture designs and manufacturing processes. Sales are 15% lower than in previous years and the number of complaints is rising. The volume of furniture that has to be reworked or scrapped is unacceptably high. What data would you look at to explore this situation further?
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